CONTACT US

info@houseofdesire.com


CALL US BABE!
We are ready to answer any of your questions.
Use the form below to contact us with any inquiries you may have.

Frequently Asked Questions

General Questions

What sizes do you offer?

  • We've got you covered from Small to 3X/4X! Check out our size chart to find your perfect fit.

How do I find my correct size?

  • Our size guide is your best friend! Follow our easy measuring tips to discover your ideal size.

Do you offer plus-size lingerie?

  • Absolutely! Each of our designs are tailored to every body type, ranging from Small to 3X/4X. 
Ordering and Payment

How can I place an order?

  • Just add your faves to your cart, hit checkout, and follow the simple steps to treat yourself!

What payment methods do you accept?

  • We accept all the usual suspects: Visa, MasterCard, American Express, PayPal, and more!

Can I modify or cancel my order after it's placed?

  • Need to make a change? Contact us ASAP, and we'll do our best to help change an order if it’s not yet shipped.

Is it safe to use my credit card on your site?

  • Totally! We use top-notch encryption to keep your info safe and sound during checkout.
Shipping and Delivery

Do you offer international shipping?

  • Soon babe! Right now, we ship anywhere across the US.

How much does shipping cost?

  • Shipping costs depend on where you are and your chosen method. You'll see the total at checkout.

How long will it take to receive my order?

  • Delivery times vary, but standard shipping usually takes 6-10 business days. We know you're excited!

Can I track my order?

  • Yep! Once your order ships, we'll send you a tracking number so you can keep an eye on your goodies.

Do you offer discreet packaging?

  • Your secrets are safe with us. Your package is packed in completely discreet packaging, no one's gonna know!

Do you have a physical store?

  • House of Desire is available in-store with select boutiques and retailers!
  • Looking to add House of Desire to your store, contact us.
Returns and Exchanges

What is your return policy?

  • Changed your mind? No worries! House of Desire accepts returns of unworn, unwashed items in their original condition with tags still attached to the garment within 30 days of delivery. House of Desire reserves the right to refuse returned items that do not meet acceptable hygiene standards. Returns not meeting this standard will not be refunded or returned. All single panties, panty packs, gift cards and Final Sale items are non-returnable.

How do I return an item?

  • Click here to start the return process. Returns are subject to inspection, so please ensure it is unwashed and unworn with tags still intact.

Can I exchange an item?

  • Click here to start the exchange process. You'll be guided to our returns portal, instead of a refund select exchange!
  • Need a different size? No worries! House of Desire accepts exchanges of unworn, unwashed items in their original condition with tags still attached to the garment within 30 days of delivery. House of Desire reserves the right to refuse exchanges on items that do not meet acceptable hygiene standards. Exchanges not meeting this standard will not be refunded or returned. All single panties, panty packs, gift cards and Final Sale items are non-exchangeable.
Products and Care

What materials are used in your lingerie?

  • Only the best for you! Our pieces are crafted from luxe laces & silky satin. Peek at the fabric details on each product page.

How do I care for my lingerie?

  • Love your lingerie! Hand wash with gentle detergent and let it air dry for best results. Detailed wash and care instructions are available on each product page.