Terms and Conditions
House of Desire opening orders for new accounts must be a minimum of $500. International orders required a minimum of $500. Reorder minimums are $I00. Please contact your distributor, sales representative, or House of Desire’s headquarters for more information.
To set up a wholesale account, contact your sales representative or House of Desire’s headquarters. California customers must submit a resale certificate with a valid seller's permit number. All other states and international customers must submit an appropriate business license.
Contact your sales representative or House of Desire’s headquarters for catalogs, product information, and high-resolution images.
The suggested retail price should be established at a minimum markup of 2.0 to 2.5 times the wholesale cost. Prices subject to change without prior notice.
We accept Visa, MasterCard, money order/cashier's check and wire transfers. Credit terms and U.S. company checks are available on established and approved accounts only. Please request a credit application and allow 7–10 days for processing. There is a $25 service charge for all returned checks.
All orders are shipped from our warehouse facility FOB in Rosemead, CA 91770. Orders are typically processed within 2-3 business days, and in-stock items are usually shipped within 2-5 business days of the order being placed. Orders received after 2:00 PM EST may not be processed until the next business day. We offer a range of shipping methods including standard, expedited, freight, and international shipping. Costs vary depending on the size, weight, and destination of your order.
We will automatically backorder any item not shipped with your order unless notified of cancellation.
The distribution of our products on eBay and Amazon is prohibited.
Web Images and Video Authorization
All images and videos are copyright protected. Only approved House of Desire retailers are authorized to use our images and videos for the purpose of promoting or selling our merchandise. The sole purpose of images and videos is to promote and showcase House of Desire products. All other usage requires direct written approval from House of Desire. We prohibit the use of our images to promote other businesses or websites.
Claims, Return Authorizations, Inquiries, and Shipping Errors
Sales are not guaranteed. All claims for defects, discrepancy in quality of items or incorrect merchandise shipped must be reported with 15 days upon receipt of goods. Returns are only accepted due to manufacturer’s error or defects. There are no refunds or exchanges as these are intimate apparel products. Returns will NOT be accepted for in-store damages OR for worn garments. As appropriate, returns will be repaired or replaced. We will exchange returned merchandise or issue a Credit Memo for the dollar amount.
WE DO NOT GIVE CASH REFUNDS. WE DO NOT ACCEPT RETURNS AND EXCHANGES FROM CONSUMERS.